MESSAGE FROM SETH VILENSKY, PRESIDENT & CEO: OUR CARING COMMUNITY
I recently attended Montefiore’s new customer service training. The program, called Communicate with C.A.R.E, is aimed at providing all employees in the organization — from front-line caregivers to senior management — with the essential skills for providing excellent customer experience and resolving service issues. This model has been used successfully at the Cleveland Clinic and other healthcare systems that are focused on improving customer service. During the session, we were asked to describe our role in the organization. After pondering this question I wrote down that my role is…(Click on the newsletter link above for more… )
RABBI’S MESSAGE: THE POWER OF CELEBRATION
Of course, we living in an age of science, can hardly believe in occurrences that go against nature or reason.
That would be foolish…or would it?
Our High Holidays states that human beings like Abraham and Sara could living to a then phenomenal age of 99 or 100. Today, maybe there’s something to that belief?
Many of us are now living into our 80s or even early 90s and yet we are still active. Perhaps our longer life is another miracle?
I remember being told as a child that a relative in our family died in 1919 due to the then diphtheria epidemic. Today, the efforts of scientists are not only lengthening our lives,but terribly feared diseases…(Click on the newsletter link above for more… )
RIBBON-CUTTING CEREMONY FOR THE DAVID AND FREDA ROBINSON RESIDENCE
This past June, more than 100 guests gathered to celebrate and tour our beautiful new David and Freda Robinson Residence, an assisted living memory care community at The Weils in Chagrin Falls, for a ribbon-cutting ceremony. As donors and guests walked through this stunning 18,000-square-foot pavilion, there were many accolades to its homelike and comforting ambiance. Three distinct neighborhoods, each with six spacious suites…(Click on the newsletter link above for more and click here to view the photo gallery from the ribbon-cutting… )
NORTHEAST OHIO AREA-WIDE COORDINATING AGENCY (NOACA) GRANT
In July 2015, the NOACA board of directors approved Montefiore’s grant request of $40,000 for one “Light Transit Narrow Body Vehicle.” This request was submitted this past spring as part of the FY 2016 Enhanced Mobility for Seniors and Individuals with Disabilities (Section 5310) Program. This vehicle will be used by The Willensky Residence residents and the In Home Memory Support Program to help with appointments and outings. This will be a great new resource for our memory care community.
Montefiore celebrated its 133rd anniversary at its annual meeting on Wednesday, May 20, 2015. More than 175 guests attended this event including board members, staff, residents and community members. The evening was held with much fanfare as outgoing President & CEO Lauren B. Rock and incoming President & CEO Seth Vilensky spoke about all that has been done to bring Montefiore to where it is today and future goals for Montefiore. Morry Weiss, of American Greetings, presented Steven and Judy Willensky with the Harley I. Gross Award, the Montefiore Volunteer Partners (MVP), formally the Auxiliary, were honored and Cathy Lawrence, Isaiah Hill and Kim Pidala were recognized as the 2015 Employees-of-the-Year at Montefiore and The Weils. Lawrence A. Mack, Montefiore board chair, concluded the meeting by offering his perspective as board chair, as well as a Montefiore family member, to “embrace change” and constantly thrive to do the best for Montefiore’s residents.
Please view the photos below of the eventful night: